{"id":4999,"date":"2022-06-27T16:09:00","date_gmt":"2022-06-27T15:09:00","guid":{"rendered":"https:\/\/uk.brotsy.com\/?page_id=4999"},"modified":"2025-11-27T12:00:51","modified_gmt":"2025-11-27T12:00:51","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/broxtal.com\/fr\/refund-policy\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4999\" class=\"elementor elementor-4999\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95b7c06 wd-section-disabled e-flex e-con-boxed e-con e-parent\" data-id=\"95b7c06\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0db2e15 e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"0db2e15\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ef6490e e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"ef6490e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fc1f13 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"1fc1f13\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Retours et remboursements<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Merci d'avoir choisi Broxtal. Notre objectif est de vous offrir la meilleure exp\u00e9rience possible, mais nous comprenons que les retours peuvent parfois \u00eatre n\u00e9cessaires. Afin de rendre le processus aussi simple et sans stress que possible, veuillez consulter notre politique de retour ci-dessous pour en conna\u00eetre tous les d\u00e9tails.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac5e749 elementor-widget__width-initial elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"ac5e749\" data-element_type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-center\">\n\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"229\" src=\"https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/ee.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/ee.png 400w, https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/ee-150x86.png 150w, https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/ee-60x34.png 60w, https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/ee-110x63.png 110w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a64a6c0 e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"a64a6c0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-818e611 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"818e611\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">\u00c9tapes du retour<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-829c1b4 wd-section-disabled e-flex e-con-boxed e-con e-child\" data-id=\"829c1b4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54a57ca elementor-widget__width-auto elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"54a57ca\" data-element_type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-left\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\"  src=\"https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/small-items.svg\" title=\"petits-\u00e9l\u00e9ments.svg\" width=\"32\" height=\"32\">\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80c29aa elementor-widget__width-auto elementor-widget elementor-widget-wd_text_block\" data-id=\"80c29aa\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left color-title\">\n\t\t\t\n\t\t\t<p>Pour tous les produits<span style=\"font-size: 18px; color: var(--wd-title-color); text-align: var(--text-align);\"><\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6858a0 wd-section-disabled e-flex e-con-boxed e-con e-child\" data-id=\"d6858a0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c279f52 e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"c279f52\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d5325b8 e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"d5325b8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-664d40e elementor-widget__width-auto elementor-widget elementor-widget-wd_text_block\" data-id=\"664d40e\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center color-title\">\n\t\t\t\n\t\t\t<ol>\n<li>Soumettre le formulaire de retour dans les 14 jours suivant la livraison.<\/li>\n<\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b603500 elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"b603500\" data-element_type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-center\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\"  src=\"https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/delivery-img-icon-1.svg\" title=\"delivery-img-icon-1.svg\" width=\"128\" height=\"128\">\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62f8dd6 e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"62f8dd6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79e5095 elementor-widget__width-auto elementor-widget elementor-widget-wd_text_block\" data-id=\"79e5095\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center color-title\">\n\t\t\t\n\t\t\t<p>2. T\u00e9l\u00e9chargez une photo et suivez les instructions fournies.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a1c58a elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"4a1c58a\" data-element_type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-center\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\"  src=\"https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/delivery-img-icon-2.svg\" title=\"delivery-img-icon-2.svg\" width=\"128\" height=\"128\">\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dffe69d e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"dffe69d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2e0f797 e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"2e0f797\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5608b34 elementor-widget__width-auto elementor-widget elementor-widget-wd_text_block\" data-id=\"5608b34\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center color-title\">\n\t\t\t\n\t\t\t<p>3. R\u00e9-emballer les produits et les exp\u00e9dier \u00e0 l'adresse de retour.<\/p>\n<p>\u00a0<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dc3320 elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"7dc3320\" data-element_type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-center\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\"  src=\"https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/delivery-img-icon-4.svg\" title=\"delivery-img-icon-4.svg\" width=\"128\" height=\"128\">\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1762427 e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"1762427\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bc5966 elementor-widget__width-auto elementor-widget elementor-widget-wd_text_block\" data-id=\"5bc5966\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center color-title\">\n\t\t\t\n\t\t\t<p>4. Attendez la confirmation de retour et le remboursement (3 \u00e0 5 jours).<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16f712b elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"16f712b\" data-element_type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-center\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\"  src=\"https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/delivery-img-icon-3.svg\" title=\"delivery-img-icon-3.svg\" width=\"128\" height=\"128\">\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c407211 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"c407211\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Politique de retour<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9184e68 elementor-widget elementor-widget-wd_text_block\" data-id=\"9184e68\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li><p><strong>P\u00e9riode de temps :<\/strong> Les retours doivent \u00eatre effectu\u00e9s dans un d\u00e9lai de<strong> 14 jours<\/strong> \u00e0 partir de la date de livraison.<\/p><\/li><li><p><strong>Date limite pour les demandes de retour :<\/strong> Vous devez nous contacter dans un d\u00e9lai de <strong>14 jours<\/strong> apr\u00e8s r\u00e9ception de l'article pour effectuer un retour.<\/p><\/li><li><p><strong>Date limite d'exp\u00e9dition des retours :<\/strong> Une fois les instructions de retour fournies, vous devez renvoyer l'article dans les d\u00e9lais suivants <strong>7 jours<\/strong>.<\/p><\/li><li><p><strong>\u00c9tat des articles :<\/strong> Les articles doivent \u00eatre dans leur \u00e9tat d'origine, <strong>non ouvert, non utilis\u00e9<\/strong> et l'emballage sont intacts.<\/p><\/li><li><p><strong>Articles non retournables :<\/strong> Certains articles, tels que les accessoires pour les produits de pu\u00e9riculture, les articles personnalis\u00e9s ou les articles sensibles \u00e0 l'hygi\u00e8ne, ne peuvent pas \u00eatre retourn\u00e9s.<\/p><\/li><li><p><strong>Retours pour cause de regret du client :<\/strong> Si vous changez d'avis, vous \u00eates <strong>responsable des frais de retour<\/strong>qui sera d\u00e9taill\u00e9e lors de votre demande de retour.<\/p><\/li><li><p class=\"p1\"><strong>Demandes de retour avant livraison<\/strong><\/p><p class=\"p1\">Les demandes de retour ne peuvent \u00eatre trait\u00e9es tant que la commande est en cours d'acheminement. Les clients doivent attendre que le colis ait \u00e9t\u00e9 livr\u00e9 et re\u00e7u avant de demander un retour.<\/p><p class=\"p1\">Si le colis est encore en cours d'acheminement, attendez qu'il arrive. Une fois le colis livr\u00e9, vous pouvez nous contacter dans un d\u00e9lai de 14 jours pour effectuer un retour.<\/p><\/li><li><p><strong>Articles d\u00e9fectueux ou incorrects :<\/strong> Si le produit est incorrect, endommag\u00e9 par le transporteur ou d\u00e9fectueux de quelque mani\u00e8re que ce soit, il n'y aura pas de frais de retour.<\/p><ul><li><strong>Action imm\u00e9diate :<\/strong> Contactez-nous imm\u00e9diatement si votre article est d\u00e9fectueux ou incorrect.<\/li><li><strong>Preuve requise :<\/strong> Veuillez fournir une preuve photographique afin que nous puissions acc\u00e9l\u00e9rer le processus.<\/li><\/ul><\/li><\/ul><blockquote><p style=\"text-align: center;\">Pour initier un retour, ou si vous avez des difficult\u00e9s \u00e0 effectuer un retour dans le d\u00e9lai de 14 jours, veuillez nous contacter \u00e0 l'adresse info@broxtal.com ou remplir le formulaire ci-dessous.<\/p><\/blockquote>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f2812d wd-section-disabled e-flex e-con-boxed e-con e-child\" data-id=\"3f2812d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a4ed201 e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"a4ed201\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08d1e52 elementor-widget__width-initial elementor-widget elementor-widget-wd_table\" data-id=\"08d1e52\" data-element_type=\"widget\" data-widget_type=\"wd_table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-el-table-wrap wd-reset-all-last\">\n\t\t\t<table class=\"wd-el-table\">\n\t\t\t\t\n\t\t\t\t<tbody class=\"text-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"wd-table-row elementor-repeater-item-093b87d\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th class=\"wd-table-cell elementor-repeater-item-272f569\" colspan=\"1\" rowspan=\"1\">\n\t\t\t\t\t\t\t<p>Retour sous 14 jours<\/p>\t\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"wd-table-cell elementor-repeater-item-2f21002\" colspan=\"1\" rowspan=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t<tr class=\"wd-table-row elementor-repeater-item-f6b9726\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"wd-table-cell elementor-repeater-item-180b141\" colspan=\"1\" rowspan=\"1\">\n\t\t\t\t\t\t\t<p>D\u00e9fectueux, endommag\u00e9 \/ d\u00e9fectueux<\/p>\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"wd-table-cell elementor-repeater-item-c13cbe7\" colspan=\"1\" rowspan=\"1\">\n\t\t\t\t\t\t\t<p>GRATUIT<\/p>\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t<tr class=\"wd-table-row elementor-repeater-item-3598077\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"wd-table-cell elementor-repeater-item-09f26bf\" colspan=\"1\" rowspan=\"1\">\n\t\t\t\t\t\t\t<p>Produits non utilis\u00e9s<\/p>\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"wd-table-cell elementor-repeater-item-2442421\" colspan=\"1\" rowspan=\"1\">\n\t\t\t\t\t\t\t<p>Des frais de retour seront appliqu\u00e9s.<\/p>\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t<tr class=\"wd-table-row elementor-repeater-item-5feb3b9\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"wd-table-cell elementor-repeater-item-bc5e9a1\" colspan=\"1\" rowspan=\"1\">\n\t\t\t\t\t\t\t<p>Produit utilis\u00e9<\/p>\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"wd-table-cell elementor-repeater-item-337c6da\" colspan=\"1\" rowspan=\"1\">\n\t\t\t\t\t\t\t<p>Non autoris\u00e9 au retour<\/p>\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t<\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2aa1fd0 e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"2aa1fd0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f96b4de fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"f96b4de\" data-element_type=\"widget\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-align-default\">\n\n            \n            <div class='fluentform ff-default fluentform_wrapper_3 ffs_default_wrap'><form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Demande de retour<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='4999' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"4ff49e8e82\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/4999\" \/><div data-name=\"welcome_screen-3_1\" class=\"ff-el-group ff-el-section-break  ff_center\" ><h3 class='ff-el-section-title'>Demande de retour<\/h3><div class='ff-section_break_desk'><p>Pour soumettre votre demande de retour, cliquez ci-dessous pour remplir le formulaire.<\/p><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_input_text' aria-label=\"Votre nom\">Votre nom<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"ex : John Doe\" data-name=\"input_text\" id=\"ff_3_input_text\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_email' aria-label=\"Courriel\">Courriel<\/label><div class=\"ff-el-tooltip\" data-content=\"Please provide the email address associated with your order.\"><svg width=\"16\" height=\"16\" viewbox=\"0 0 25 25\"><path d=\"m329 393l0-46c0-2-1-4-2-6-2-2-4-3-7-3l-27 0 0-146c0-3-1-5-3-7-2-1-4-2-7-2l-91 0c-3 0-5 1-7 2-1 2-2 4-2 7l0 46c0 2 1 5 2 6 2 2 4 3 7 3l27 0 0 91-27 0c-3 0-5 1-7 3-1 2-2 4-2 6l0 46c0 3 1 5 2 7 2 1 4 2 7 2l128 0c3 0 5-1 7-2 1-2 2-4 2-7z m-36-256l0-46c0-2-1-4-3-6-2-2-4-3-7-3l-54 0c-3 0-5 1-7 3-2 2-3 4-3 6l0 46c0 3 1 5 3 7 2 1 4 2 7 2l54 0c3 0 5-1 7-2 2-2 3-4 3-7z m182 119c0 40-9 77-29 110-20 34-46 60-80 80-33 20-70 29-110 29-40 0-77-9-110-29-34-20-60-46-80-80-20-33-29-70-29-110 0-40 9-77 29-110 20-34 46-60 80-80 33-20 70-29 110-29 40 0 77 9 110 29 34 20 60 46 80 80 20 33 29 70 29 110z\" transform=\"scale(0.046875 0.046875)\"><\/path><\/svg><\/div><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_3_email\" class=\"ff-el-form-control\" placeholder=\"Adresse \u00e9lectronique\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_numeric-field' aria-label=\"Num\u00e9ro de commande\">Num\u00e9ro de commande<\/label><div class=\"ff-el-tooltip\" data-content=\"You can find your order number in your confirmation email.\"><svg width=\"16\" height=\"16\" viewbox=\"0 0 25 25\"><path d=\"m329 393l0-46c0-2-1-4-2-6-2-2-4-3-7-3l-27 0 0-146c0-3-1-5-3-7-2-1-4-2-7-2l-91 0c-3 0-5 1-7 2-1 2-2 4-2 7l0 46c0 2 1 5 2 6 2 2 4 3 7 3l27 0 0 91-27 0c-3 0-5 1-7 3-1 2-2 4-2 6l0 46c0 3 1 5 2 7 2 1 4 2 7 2l128 0c3 0 5-1 7-2 1-2 2-4 2-7z m-36-256l0-46c0-2-1-4-3-6-2-2-4-3-7-3l-54 0c-3 0-5 1-7 3-2 2-3 4-3 6l0 46c0 3 1 5 3 7 2 1 4 2 7 2l54 0c3 0 5-1 7-2 2-2 3-4 3-7z m182 119c0 40-9 77-29 110-20 34-46 60-80 80-33 20-70 29-110 29-40 0-77-9-110-29-34-20-60-46-80-80-20-33-29-70-29-110 0-40 9-77 29-110 20-34 46-60 80-80 33-20 70-29 110-29 40 0 77 9 110 29 34 20 60 46 80 80 20 33 29 70 29 110z\" transform=\"scale(0.046875 0.046875)\"><\/path><\/svg><\/div><\/div><div class='ff-el-input--content'><input type=\"number\" name=\"numeric-field\" id=\"ff_3_numeric-field\" class=\"ff-el-form-control\" placeholder=\"Exemple : 51234\" data-name=\"numeric-field\" inputmode=\"numeric\" step=\"any\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label  aria-label=\"Raison du retour\">Raison du retour<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"Return_Reason_b54e8d6c721653471181cb0072091b74\"><input  type=\"radio\" name=\"Return_Reason\" data-name=\"Return_Reason\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"No longer needed\"  id='Return_Reason_b54e8d6c721653471181cb0072091b74' aria-label='N&#039;est plus n\u00e9cessaire' aria-invalid='false' aria-required=\"true\"> <span>N'est plus n\u00e9cessaire<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"Return_Reason_8adcc2d9e63c89d6b246d92b2ccc618a\"><input  type=\"radio\" name=\"Return_Reason\" data-name=\"Return_Reason\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Damaged \/ Malfunction\"  id='Return_Reason_8adcc2d9e63c89d6b246d92b2ccc618a' aria-label='Endommag\u00e9 \/ dysfonctionnement' aria-invalid='false' aria-required=\"true\"> <span>Endommag\u00e9 \/ dysfonctionnement<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"Return_Reason_697872a2c5bdc32ccfb72ff167d854a6\"><input  type=\"radio\" name=\"Return_Reason\" data-name=\"Return_Reason\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Wrong Item Sent\"  id='Return_Reason_697872a2c5bdc32ccfb72ff167d854a6' aria-label='Mauvais article envoy\u00e9' aria-invalid='false' aria-required=\"true\"> <span>Mauvais article envoy\u00e9<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"Return_Reason_630202f7dcf7dd2e9eaba4504cf69eb3\"><input  type=\"radio\" name=\"Return_Reason\" data-name=\"Return_Reason\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Accidental Order\"  id='Return_Reason_630202f7dcf7dd2e9eaba4504cf69eb3' aria-label='Commande accidentelle' aria-invalid='false' aria-required=\"true\"> <span>Commande accidentelle<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"Return_Reason_853188f3c1e6a999740300760c733476\"><input  type=\"radio\" name=\"Return_Reason\" data-name=\"Return_Reason\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Other\"  id='Return_Reason_853188f3c1e6a999740300760c733476' aria-label='Autres' aria-invalid='false' aria-required=\"true\"> <span>Autres<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label  aria-label=\"Veuillez s\u00e9lectionner l&#039;\u00e9tat du produit :\">Veuillez s\u00e9lectionner l'\u00e9tat du produit :<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_ce06e6c3972f6b136eacdea3774a7523\"><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Used\"  id='input_radio_ce06e6c3972f6b136eacdea3774a7523' aria-label='Utilis\u00e9' aria-invalid='false' aria-required=\"true\"> <span>Utilis\u00e9<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_62389dba637fa34cafa2d607a109fd67\"><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Unused\"  id='input_radio_62389dba637fa34cafa2d607a109fd67' aria-label='Non utilis\u00e9' aria-invalid='false' aria-required=\"true\"> <span>Non utilis\u00e9<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_1160193b69b89a5d98727cc61c878311\"><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Damaged\"  id='input_radio_1160193b69b89a5d98727cc61c878311' aria-label='Endommag\u00e9' aria-invalid='false' aria-required=\"true\"> <span>Endommag\u00e9<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label  aria-label=\"Veuillez s\u00e9lectionner l&#039;\u00e9tat du colis :\">Veuillez s\u00e9lectionner l'\u00e9tat du colis :<\/label><div class=\"ff-el-tooltip\" data-content=\"We kindly request that you send clear photos and a short video of the product and its original packaging to info@broxtal.com, as these are required to proceed with your return request.\"><svg width=\"16\" height=\"16\" viewbox=\"0 0 25 25\"><path d=\"m329 393l0-46c0-2-1-4-2-6-2-2-4-3-7-3l-27 0 0-146c0-3-1-5-3-7-2-1-4-2-7-2l-91 0c-3 0-5 1-7 2-1 2-2 4-2 7l0 46c0 2 1 5 2 6 2 2 4 3 7 3l27 0 0 91-27 0c-3 0-5 1-7 3-1 2-2 4-2 6l0 46c0 3 1 5 2 7 2 1 4 2 7 2l128 0c3 0 5-1 7-2 1-2 2-4 2-7z m-36-256l0-46c0-2-1-4-3-6-2-2-4-3-7-3l-54 0c-3 0-5 1-7 3-2 2-3 4-3 6l0 46c0 3 1 5 3 7 2 1 4 2 7 2l54 0c3 0 5-1 7-2 2-2 3-4 3-7z m182 119c0 40-9 77-29 110-20 34-46 60-80 80-33 20-70 29-110 29-40 0-77-9-110-29-34-20-60-46-80-80-20-33-29-70-29-110 0-40 9-77 29-110 20-34 46-60 80-80 33-20 70-29 110-29 40 0 77 9 110 29 34 20 60 46 80 80 20 33 29 70 29 110z\" transform=\"scale(0.046875 0.046875)\"><\/path><\/svg><\/div><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_2_c7af91834daf3298d8a40f0a69d8b3c2\"><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Opened\"  id='input_radio_2_c7af91834daf3298d8a40f0a69d8b3c2' aria-label='Ouvert' aria-invalid='false' aria-required=\"true\"> <span>Ouvert<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_2_198b4d3e7a7e377444c0e40fa28be980\"><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Not opened\"  id='input_radio_2_198b4d3e7a7e377444c0e40fa28be980' aria-label='Non ouvert' aria-invalid='false' aria-required=\"true\"> <span>Non ouvert<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_description' aria-label=\"R\u00e9digez votre demande\">R\u00e9digez votre demande<\/label><div class=\"ff-el-tooltip\" data-content=\"Please provide details about your query. A ticket will be opened for you to follow up on the return request. Check your email for updates.\"><svg width=\"16\" height=\"16\" viewbox=\"0 0 25 25\"><path d=\"m329 393l0-46c0-2-1-4-2-6-2-2-4-3-7-3l-27 0 0-146c0-3-1-5-3-7-2-1-4-2-7-2l-91 0c-3 0-5 1-7 2-1 2-2 4-2 7l0 46c0 2 1 5 2 6 2 2 4 3 7 3l27 0 0 91-27 0c-3 0-5 1-7 3-1 2-2 4-2 6l0 46c0 3 1 5 2 7 2 1 4 2 7 2l128 0c3 0 5-1 7-2 1-2 2-4 2-7z m-36-256l0-46c0-2-1-4-3-6-2-2-4-3-7-3l-54 0c-3 0-5 1-7 3-2 2-3 4-3 6l0 46c0 3 1 5 3 7 2 1 4 2 7 2l54 0c3 0 5-1 7-2 2-2 3-4 3-7z m182 119c0 40-9 77-29 110-20 34-46 60-80 80-33 20-70 29-110 29-40 0-77-9-110-29-34-20-60-46-80-80-20-33-29-70-29-110 0-40 9-77 29-110 20-34 46-60 80-80 33-20 70-29 110-29 40 0 77 9 110 29 34 20 60 46 80 80 20 33 29 70 29 110z\" transform=\"scale(0.046875 0.046875)\"><\/path><\/svg><\/div><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=\"false\" name=\"description\" id=\"ff_3_description\" class=\"ff-el-form-control\" placeholder=\"Votre demande\" rows=\"3\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\" >Soumettre<\/button><\/div>\t\t<div id=\"cf-turnstile-fluent-600435331\"\r\n\t\tclass=\"cf-turnstile\" data-callback=\"turnstileFluentCallback\"\t\tdata-sitekey=\"0x4AAAAAACFEEF0ezGtO9HU7\"\r\n\t\tdata-theme=\"light\"\r\n\t\tdata-language=\"auto\"\r\n\t\tdata-size=\"normal\"\r\n\t\tdata-retry=\"auto\" data-retry-interval=\"1000\"\r\n\t\tdata-refresh-expired=\"auto\"\r\n\t\tdata-action=\"fluent-form-3\"\r\n\t\t\t\tdata-appearance=\"always\"><\/div>\r\n\t\t\t\t<style>.fluentform .ff-btn-submit { pointer-events: none; opacity: 0.5; }<\/style>\r\n\t\t\t<script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-fluent-600435331\"); e&&!e.innerHTML.trim()&&(turnstile.remove(\"#cf-turnstile-fluent-600435331\"), turnstile.render(\"#cf-turnstile-fluent-600435331\", {sitekey:\"0x4AAAAAACFEEF0ezGtO9HU7\"})); }, 100); });<\/script>\r\n\t\t\t<br class=\"cf-turnstile-br cf-turnstile-br-fluent-600435331\">\r\n\t\t\t\t<style>#cf-turnstile-fluent-600435331 { margin-left: -15px; }<\/style>\r\n\t\t<\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form><div id='fluentform_3_errors' class='ff-errors-in-stack ff_form_instance_3_1 ff-form-loading_errors ff_form_instance_3_1_errors'><\/div><\/div>        <script type=\"text\/javascript\">\n            window.fluent_form_ff_form_instance_3_1 = {\"id\":\"3\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_3_1\",\"form_id_selector\":\"fluentform_3\",\"rules\":{\"input_text\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global\":true,\"global_message\":\"This field is required\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global\":true,\"global_message\":\"This field is required\"},\"email\":{\"value\":true,\"message\":\"Ce champ doit contenir un e-mail valide\",\"global\":true,\"global_message\":\"This field must contain a valid email\"}},\"numeric-field\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"This field is required\",\"global\":true},\"numeric\":{\"value\":true,\"message\":\"Ce champ doit contenir une valeur num\\u00e9rique\",\"global_message\":\"This field must contain numeric value\",\"global\":true},\"min\":{\"value\":\"\",\"message\":\"\\u00c9chec de la validation pour la valeur minimale\",\"global_message\":\"Validation fails for minimum value\",\"global\":true},\"max\":{\"value\":\"\",\"message\":\"\\u00c9chec de la validation pour la valeur maximale\",\"global_message\":\"Validation fails for maximum value\",\"global\":true},\"digits\":{\"value\":\"\",\"message\":\"La validation \\u00e9choue pour un nombre limit\\u00e9 de chiffres\",\"global_message\":\"Validation fails for limited digits\",\"global\":true}},\"Return_Reason\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"This field is required\",\"global\":true}},\"input_radio\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"This field is required\",\"global\":true}},\"input_radio_2\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"This field is required\",\"global\":true}},\"image-upload\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"This field is required\",\"global\":true},\"max_file_size\":{\"value\":52428800,\"_valueFrom\":\"MB\",\"message\":\"\\u00c9chec de la validation de la taille maximale de fichier\",\"global_message\":\"Validation fails for maximum file size\",\"global\":true},\"max_file_count\":{\"value\":\"5\",\"message\":\"\\u00c9chec de la validation du nombre maximal de fichiers\",\"global_message\":\"Validation fails for maximum file count\",\"global\":true},\"allowed_image_types\":{\"value\":[\"jpg|jpeg\",\"png\",\"gif\"],\"message\":\"Les types d\\u2019images autoris\\u00e9s ne correspondent pas\",\"global_message\":\"Allowed image types does not match\",\"global\":true}},\"description\":{\"required\":{\"value\":false,\"message\":\"Ce champ est obligatoire\",\"global\":true,\"global_message\":\"This field is required\"}}},\"debounce_time\":300};\n                    <\/script>\n                    <\/div>\n\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92352fe elementor-widget elementor-widget-wd_text_block\" data-id=\"92352fe\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<p><strong>Vous recevrez les instructions de retour par courrier \u00e9lectronique dans un d\u00e9lai de 1 \u00e0 3 jours \u00e0 compter de la demande de retour.<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>Processus d'\u00e9change :<\/strong> Lorsque vous nous contactez, veuillez pr\u00e9ciser si vous pr\u00e9f\u00e9rez un remboursement ou un \u00e9change. Les \u00e9changes sont soumis \u00e0 la disponibilit\u00e9 des articles.<\/p>\n<p style=\"text-align: left;\"><strong>Consid\u00e9rations particuli\u00e8res :<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li><strong>Adresse incorrecte :<\/strong> Les articles non livr\u00e9s en raison d'une adresse incorrecte fournie par le client ne peuvent faire l'objet d'un remboursement.<\/li>\n<li><strong>Articles usag\u00e9s :<\/strong> En r\u00e8gle g\u00e9n\u00e9rale, les articles usag\u00e9s ne peuvent \u00eatre retourn\u00e9s que s'ils sont d\u00e9fectueux.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>Exp\u00e9dition pour les retours :<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li><strong>Emballage :<\/strong> Veillez \u00e0 ce que les articles soient bien emball\u00e9s.<\/li>\n<li><strong>M\u00e9thode d'exp\u00e9dition :<\/strong> Des instructions de retour d\u00e9taill\u00e9es vous seront envoy\u00e9es par courrier \u00e9lectronique une fois que vous aurez rempli le formulaire de retour ou que vous nous aurez contact\u00e9s.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>Votre responsabilit\u00e9 :<\/strong> Si l'une des situations suivantes se produit, il est de votre responsabilit\u00e9 d'y rem\u00e9dier et nous ne pouvons pas offrir de remboursement :<\/p>\n<ul style=\"text-align: left;\">\n<li><strong>Adresse incorrecte :<\/strong> Si une erreur s'est gliss\u00e9e dans l'adresse au moment de l'achat, nous ne sommes pas responsables des commandes non re\u00e7ues \u00e0 cause de cette erreur.<\/li>\n<li><strong>Produits utilis\u00e9s :<\/strong> Les produits usag\u00e9s ne peuvent pas \u00eatre retourn\u00e9s. Toutefois, vous pouvez nous contacter pour savoir si votre produit usag\u00e9 peut faire l'objet d'un remboursement partiel.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>Avis important :<\/strong> Si vous avez re\u00e7u un produit d\u00e9fectueux, il est essentiel de nous envoyer un courriel \u00e0 info@broxtal.com ou de remplir le formulaire sur notre site web avant de renvoyer votre commande. Nous vous assisterons dans la proc\u00e9dure de retour et vous aiderons \u00e0 trouver une solution appropri\u00e9e.<\/p>\n<p style=\"text-align: center;\"><strong>Remarque :<\/strong> Si votre commande n'a pas \u00e9t\u00e9 achet\u00e9e via broxtal.com, la politique de retour du magasin o\u00f9 vous avez achet\u00e9 le produit s'appliquera.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52b1011 e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"52b1011\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61a2e74 elementor-widget__width-auto wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"61a2e74\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">FAQ<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-830a3d6 elementor-widget elementor-widget-wd_accordion\" data-id=\"830a3d6\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-active text-left wd-opener-pos-right\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPour initier un retour ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Pour effectuer un retour, veuillez nous contacter pour demander une autorisation de retour. Nous vous fournirons ensuite des instructions d\u00e9taill\u00e9es sur la proc\u00e9dure de retour.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQue faire si je re\u00e7ois un article d\u00e9fectueux, endommag\u00e9 ou incorrect ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Si vous recevez un article d\u00e9fectueux, endommag\u00e9 ou incorrect, veuillez nous contacter imm\u00e9diatement afin que nous puissions vous aider \u00e0 r\u00e9soudre le probl\u00e8me dans les plus brefs d\u00e9lais.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuand recevrai-je mon remboursement ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Les remboursements sont g\u00e9n\u00e9ralement effectu\u00e9s dans les 5 \u00e0 7 jours ouvrables suivant la r\u00e9ception de l'article retourn\u00e9. Le remboursement sera cr\u00e9dit\u00e9 sur votre mode de paiement d'origine.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je \u00e9changer un article au lieu de le renvoyer pour remboursement ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Nous acceptons les \u00e9changes pour les articles neufs et non utilis\u00e9s. Pour proc\u00e9der \u00e0 un \u00e9change, veuillez nous contacter.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"4\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je modifier l'adresse de livraison apr\u00e8s avoir pass\u00e9 ma commande ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Si vous devez modifier l'adresse de livraison, vous pouvez le faire avant que la commande ne soit exp\u00e9di\u00e9e. Veuillez contacter notre service client\u00e8le imm\u00e9diatement pour demander des modifications.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"5\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuel est le d\u00e9lai de retour pour mon achat ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Pour pouvoir b\u00e9n\u00e9ficier d'un retour, vous devez entamer la proc\u00e9dure dans les 14 jours suivant la r\u00e9ception de l'article.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"6\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCombien de temps ai-je pour retourner un article ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Une fois les instructions de retour fournies, vous disposez de 7 jours pour renvoyer l'article. Par exemple, si vous nous contactez 10 jours apr\u00e8s la livraison, vous disposerez de 7 jours suppl\u00e9mentaires pour renvoyer l'article.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"7\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQue dois-je faire si mon article est endommag\u00e9 ou d\u00e9fectueux ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Si votre article est endommag\u00e9 ou d\u00e9fectueux, vous pouvez le retourner gratuitement. Veuillez contacter notre \u00e9quipe d'assistance pour obtenir de l'aide.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"8\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je retourner un produit usag\u00e9 ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Veuillez noter que les produits usag\u00e9s ne peuvent pas \u00eatre retourn\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"9\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je annuler, changer ou modifier ma commande apr\u00e8s l'avoir pass\u00e9e ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"9\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Malheureusement, une fois la commande trait\u00e9e, il n'est plus possible de l'annuler, de la changer ou de la modifier. Toutes les ventes sont d\u00e9finitives. Nous nous excusons pour tout inconv\u00e9nient que cela pourrait causer.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7b7520 e-con-full  wd-sticky-container-top wd-sticky-offset-150 elementor-hidden-tablet elementor-hidden-mobile wd-section-disabled e-flex e-con e-child\" data-id=\"e7b7520\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-92134fe e-con-full wd-section-disabled e-flex e-con e-child\" data-id=\"92134fe\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e378a12 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"e378a12\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-small text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-m\">Besoin d'aide ?<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9173c5c elementor-widget elementor-widget-wd_list\" data-id=\"9173c5c\" data-element_type=\"widget\" data-widget_type=\"wd_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"wd-list color-scheme-custom wd-fontsize-xs wd-list-type-icon wd-list-style-default wd-justify-left\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-b7e03af\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\"  src=\"https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/phone.svg\" title=\"t\u00e9l\u00e9phone.svg\" width=\"32\" height=\"32\">\t\t\t\t\t\n\t\t\t\t\t<span class=\"list-content\">\n\t\t\t\t\t\t+44 7418 353225\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<a  href=\"#\" class=\"wd-fill\" aria-label=\"Lien de l&#039;\u00e9l\u00e9ment de la liste\"><\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-c05932f\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\"  src=\"https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/email.svg\" title=\"email.svg\" width=\"32\" height=\"32\">\t\t\t\t\t\n\t\t\t\t\t<span class=\"list-content\">\n\t\t\t\t\t\tCourriel : info@broxtal.com\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<a  href=\"#\" class=\"wd-fill\" aria-label=\"Lien de l&#039;\u00e9l\u00e9ment de la liste\"><\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-6013c3c\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\"  src=\"https:\/\/broxtal.com\/wp-content\/uploads\/2024\/12\/irpywe7Byh0ilTnIOW0b-3.svg\" title=\"irpywe7Byh0ilTnIOW0b-3.svg\" width=\"32\" height=\"32\">\t\t\t\t\t\n\t\t\t\t\t<span class=\"list-content\">\n\t\t\t\t\t\tPage de contact\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<a  href=\"\/contact\" class=\"wd-fill\" aria-label=\"Lien de l&#039;\u00e9l\u00e9ment de la liste\"><\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Retours et remboursements Merci d'avoir choisi Broxtal. Nous nous effor\u00e7ons de vous offrir la meilleure exp\u00e9rience possible, mais nous comprenons que les retours ne sont pas toujours possibles.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4999","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/broxtal.com\/fr\/wp-json\/wp\/v2\/pages\/4999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/broxtal.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/broxtal.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/broxtal.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/broxtal.com\/fr\/wp-json\/wp\/v2\/comments?post=4999"}],"version-history":[{"count":6,"href":"https:\/\/broxtal.com\/fr\/wp-json\/wp\/v2\/pages\/4999\/revisions"}],"predecessor-version":[{"id":38739,"href":"https:\/\/broxtal.com\/fr\/wp-json\/wp\/v2\/pages\/4999\/revisions\/38739"}],"wp:attachment":[{"href":"https:\/\/broxtal.com\/fr\/wp-json\/wp\/v2\/media?parent=4999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}